Fees and charges

The charges for issuing airline tickets, additional services, and other travel services

  • The fee for issuing an airline ticket online is CZK 540, by phone, in person, or by e-mail is CZK 750.
  • The payment by card for issuing a ticket is CZK 0 on Letuska.cz.
  • The online check-in fee is CZK 250.
  • A supplementary fee may be charged for additional and other services, which are already part of the offer price.
  • Payment of benefits (When paying with benefits, you will be charged a handling fee of 5 or 7 % of the value of the benefits received. Any additional payment, as well as the handling fee, can be paid in cash, by bank transfer, or by card).

The cancellation fees for ticket refunds

  • The cancellation fee tariff is according to the terms of a specific airline ticket.
  • ASIANA’s cancellation fee is CZK 1 500.

The amount is refunded to the client after deducting the cancellation fee according to the airline's tariff conditions, the ASIANA cancellation fee, and the ticket issuance fee.

  • In cases of canceled flights, where the airline allows a full return, ASIANA does not charge a cancellation fee. It only charges a basic administrative fee for processing the refund and issuing a credit note of CZK 245. The service fee for issuing a ticket is non-refundable.

Air ticket change fees

  • The fee for the airline company according to the conditions of the specific air ticket.
  • ASIANA’s fee is CZK 750. 

If the ticket is changeable according to the tariff, the fee is charged according to the airline's company fee and ASIANA's fee.

  • In cases of deferred tickets in the form of vouchers, tickets with new dates will be re-issued for a reduced fee of CZK 245 per ticket. The fee also applies to the extension of the voucher.

The cancellation fees for additional services

ADDITIONAL TRAVEL SERVICES - The additional air ticket services provided by a particular airline (seating, boarding, extra baggage, etc.).
Returnable additional services

  • Service provider's cancellation fee.
  • ASIANA’s cancellation fee is CZK 125.

The amount is refunded to the client without the cancellation fee according to the Provider's terms and conditions, ASIANA's cancellation fee, and service fee.

  • ASIANA does not charge a cancellation fee in cases of canceled additional travel services, where the service provider allows a full return. It charges only a basic administrative fee for processing the refund and issuing a credit note of CZK 245. The service fee for issuing additional services is non-refundable.

Non-returnable additional services

  • The service cannot be returned.

The cancellation fees for other travel services

OTHER TRAVEL SERVICES - It is a service provided by ASIANA partners (travel insurance, airport parking, travel assistance, etc.) and ASIANA’s company visa service.

Returnable other travel services

  • The cancellation fee of the service provider.
  • ASIANA’s cancellation fee is CZK 500.

The amount is refunded to the client without the cancellation fee according to the Provider's terms and conditions, ASIANA's cancellation fee, and service fee.

  • In cases of cancellation of other travel services, where the service provider allows a full return, ASIANA does not charge a cancellation fee, it charges only a basic administrative fee for processing the refund and issuing a credit note in the amount of CZK 245. The service fee for issuing other travel services is non-refundable.

Non-returnable other travel services

  • The service cannot be returned.