General transport conditions

IMPORTANT - this is an automated translation from Google Translate service of original CZ terms. Authorized EN translation will be available starting 1. 3. 2018.

1 General

1.1 Definitions

ASIANA (IATA AGENT) is a company accredited by airline companies through IATA (International Air Transport Association) for selling airline tickets to other persons or organizations.

TRANSPORT - An airline operating passenger transport, baggage, goods, and mail based on air tickets and bill of lading.

EMBARGO - Prohibition of air transport of passengers and the carriage of goods (or certain types of goods) for a certain period on the routes declared by the carrier.

CATEGORY - Baggage handling per piece counts when traveling to/from the US, US territories, and Canada.

IATA - International Air Transport Association - International Air Transport Association.

ICAO - International Civil Aviation Organization - International Civil Aviation Organization.

OTHER TRAVEL SERVICES   - These services are provided by the partners of the company Asiana (travel insurance, airport parking, travel assistant, etc.).

COMBINED RIDING - Create a fare by merging two or more fares.

AIR TRANSPORTATION (DRIVING) -   The amount shown in the ticket as the cost of the passenger's air transport.

AIRCRAFT - Travel and baggage, issued by the carrier or his agent to the passenger, under which the passenger's transport and the carriage of his luggage are carried out.

PLACE OF DEPARTURE - The airport on which the air transport of passengers and the transport of luggage begins in accordance with the ticket.

DESTINATION - The airport on which the air transport of passengers and the carriage of baggage end in accordance with the ticket.

INTERNATIONAL AIR TRANSPORT - Air transport where the place of departure and destination (regardless of transfer or delays during transport) are in different states or in the same state with an agreed stop in another state.

MONTREAL CONVENTION - Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal on 28 May 1999.

NON-CONTRIBUTED CHILD - A child aged 5 to 12, not accompanied by a person over 15 years of age.

UNLOCKED LUGGAGE - Baggage carried on an air waybill for a freight charge under special conditions.

URGENT TRANSPORT - Air transport outside the flight timetable.

FREQUENCY IN PASSENGER TRANSPORT - Failure to comply with the flight schedule.

UNLOADED LUGGAGE (CABIN) - The baggage the passenger can take with him to the cabin of the aircraft and cares for himself during the journey (see paragraph 2.9.3).

BRAKING - The process of searching for undelivered baggage carried by the carrier.

SUSPECTED DOCUMENT - A document that was lost, stolen, forged, appears to be unqualified or missing.

PAYMENT BEFORE - Payment method for the carriage of goods in which the sender pays the air freight and other charges at the place of departure. Other fees at the place of arrival are paid by the recipient.

CONDITIONS OF TRANSPORT CONTRACTS - Conditions under which air transport of passengers and the carriage of baggage are carried out in accordance with the Air Transport Regulations.

DECLARED VALUE CHARGE - Fee based on total baggage declared to passengers before departure.

ROAD TRANSPORT - Is passenger transport, baggage and goods between the city airline and the airport of departure or the transport of passengers by bus or train in the event of aviation irregularity.

REGULAR TRANSPORT - Air transport operated according to the timetable.

DECLARED VALUE - The declared value of the luggage (including its contents) which is higher than the carrier's liability limit.

EXPECTED DEPARTURE TIME - The time at which the aircraft is scheduled to depart according to the timetable.

ADVANCED ARRIVAL TIME - Time when an aircraft is expected to arrive at an airport according to the flight timetable.

FLIGHT INTERRUPTION - End of flight at the stop or at any point along the route.

BACKGROUND - The luggage weighing in excess of the permissible laden weight of the luggage, the permitted number of pieces of luggage in the piece system.

ADDITIONAL TRAVEL SERVICES   - Additional airline services provided by a particular airline   (seating, boarding, luggage, etc.).

REPLACEMENT - Written claim for compensation in the event of non-compliance with the terms of the transport contract by the air carrier.

RECONFIRMATION - Re-confirming an already booked (booked) location.

RESERVATION (LIBRARIES) - Ensure passenger space on the aircraft, overbook luggage or freight transport capacity.

SDR (SPECIAL DRAWING RIGHT) - Currency unit defined by the International Monetary Fund. 
DIRECTIONS - Overview of the route of an air way by line and airports, which is shown in the ticket.

DAMAGE AND LOST DAMAGE - LUGGAGE DAMAGE - Change in luggage due to physical or chemical interventions that partially invalidate the luggage.

LUGGAGE DRAINAGE - Changing the luggage / goods condition as a result of physical or chemical interference when the luggage is totally devalued.

FULL LOAD - Change of luggage when only part of luggage arrives at the destination.

TRANSFER AIR - Intermediate airport marked as the point where the passenger switches from one route to another line of the same or another carrier or transfers goods from one route to another line of the same or another carrier.

TRANSIT AIRPORT - Transit airport not listed in the ticket / air waybill in the routing heading.

VISA - A document permitting admission and ordering the departure of a country which issued the visa within a certain period. The visa is also defined as the reason for the stay. Typically, this is a stamp or sticker emblazoned on the passport; some states issue visas as a separate document (sheet of paper).

EMBASSY NEBOLI AMBASADA - Institutions representing another state in the territory of the Czech Republic.

CONSULATE - The department of the embassy, ​​which handles the visas for stay in its territory and for its citizens living in the Czech Republic, ensures the issuing of various documents.

CLOSE LETTER WAS NOT INVITED - Document confirming inviting a visa applicant to a foreign country for a certain purpose for a certain period, issued by a business partner, a known or family member of the applicant, most often through an official office in the territory of the country where the visa is applied for.

COVERED LUGGAGE - Luggage that is stored in the luggage compartment during the flight and is entered in the passenger's ticket.

PRAYER ADMISSION (PTA) - Written notice that a person has paid a transport for another person at a different location in a different location.

SPECIAL TRUCKS - Traffic, which is provided according to special rules and certain conditions set by the carrier.

DIAKRITIS - We recommend not using accents when filling in personal information. Some, particularly low-cost carriers, may, due to a bad transcription, expose the ticket to the bad data that arises from the fact that some of them, like a foreign company, do not have their language or do not use the names.

1.2 Scope

1.2.1 General provisions

The detailed conditions of carriage of passengers, baggage and goods (hereinafter referred to as the "Terms") apply to all regular and irregular national and international passenger, baggage and freight services carried out by carriers, including those related to such transport and shipping, as well as the purchase process IATA Agent Tickets.

1.2.2 Transport or free of charge

In the case of freight or carriage performed free of charge, the carrier has the right to exclude all or some of these Terms and Conditions.

1.2.3 Transport Contract

The contract of carriage is concluded through the IATA Agent (ASIANA) between the passenger and the airline operating the flights concerned. The terms of this agreement are governed by the shipping and business conditions of the airline. The contract is concluded when the ticket is issued. Purchased tickets from a "low cost" carrier are governed by the terms of the "low cost" carrier.

1.2.4 Terms of service

By purchasing our services, you agree to the terms and conditions, the hotel reservation conditions, the travel terms, and the additional services provided when purchasing our products. Terms may be in English. If you do not understand or disagree with the terms, do not complete the order on our website.

2 General Conditions of Carriage for Passengers and Luggage in Air Transport

2.1 Ticket

2.1.1 General provisions

The carrier will not accept a person who does not have a valid ticket. The ticket is non-transferable. Passengers must, at the request of the carrier or other authorized authorities, submit a ticket and deliver the relevant flight coupons to the carrier. Flight coupons must be used in the order shown on the ticket for the passenger. Passengers must keep a ticket with all their flight coupons that have not yet been surrendered to the carrier or the carrier's confirmation replacing the coupon. When using the so-called electronic ticket, the carrier's special procedures apply. 

2.1.2 Airfreight

The carrier has the right to refuse a passenger if:

• the ticket submitted is damaged,
• the details in the ticket are changed by a person other than the carrier or an authorized sales representative,
• the ticket is presented without a valid passenger coupon,
• this is a suspicious document (ticket) is listed in a database of suspicious documents.

2.1.3 Ticket validity

The ticket entitles the passenger to travel from the airport of departure to the airport of destination according to the direction of the journey and the tariff specified in the ticket. If the terms of the applicable tariff do not provide for a shorter period, the ticket shall be valid for one year from the date of arrival of the first section of the journey and, if no one of the flight coupons has been used, one year after the date of the ticket.

Each flight coupon entitles to transport on a day and for a flight for which a seat has been secured. If a flight ticket was issued without a date of flight, the passenger may be provided with space only on the basis of the space requirements of the required flight. If the carrier can not provide the passenger with a previously confirmed seat on the aircraft or if the flight is delayed during the period of validity of the ticket, the validity of the ticket will be extended until the carrier is able to make the transport.

2.1.4 Loss or theft of the ticket

In the event that a passenger discovers that a ticket has been lost or stolen, a duplicate of the original document may be substituted for the lost or stolen ticket. In such a case, the passenger is obliged to pay the costs of the duplicate to the carrier and to guarantee in writing that he will reimburse the carrier for any damages and losses that might arise from misappropriation of the original lost document.

2.2 Interrupting the path

An interruption of a trip is possible only if the conditions of the applicable tariff allow. The interruption of the journey must be indicated in the ticket.

2.3 Fare

2.3.1 General provisions

For transports covered by these Terms, binding fare rates declared by the carrier are valid as of the date of issue of the ticket. If a fare is not published between two places , the combined fare is used. The ticket issued for a special fare may be used only under the conditions set for this fare. Any change of routing or departure date may indicate a change in fare. The price of the transfer to the airport, the cost of the transfer between the airport at the transfer point on the way to the final destination (eg London Heathrow-London Gatwick, etc.) or the transfer from the airport are not included in the ticket price.

2.3.2 Payment of the fare

Fares are paid in cash or in cash in the currency accepted by the IATA Agent.

2.3.3 Other taxes and fees

In addition to the fare, the passenger is required to pay taxes and charges related to air transport established or approved by authorized state authorities. In the event of any change in the amount of taxes and charges between the time of the ticket and the start of the trip, the difference will be additionally selected or returned. Passengers are required to inform about possible exemptions when an air tax is levied directly at the place of departure.

2.3.4 Baggage price

Baggage may not be included in the ticket price. The passenger is obliged to inform himself/herself of this fact and the subsequent complaints will not be considered.

2.4 Securing a place

2.4.1 General Provisions

A passenger who has a flight ticket or flight coupon without a flight date or who requests a change of flight date shall not be entitled to a priority seat.

2.4.2

The agent makes a seat for a specific flight free of charge. The placement is non-binding until the carrier issues a valid ticket, the "Payment Order" (MCO) document or the "PTA No" with the indication of a secured place. The agent has the right to cancel a secured place without prior notice if the passenger does not buy the ticket at the time appointed by the agent. In the case of a bank transfer payment, the money on the IATA agent account must be in good time before the maximum ticket issuance period.

2.4.3   aircraft

For security or operational reasons, the carrier can not ensure that the passenger is assigned the required space on the aircraft. If the passenger does not arrive within the specified time, or if he does not have the necessary documents, or if he is not able to carry out the flight, the carrier has the right to cancel the secured place.

2.4.4 Canceling the place

For the non-use or cancellation of a fixed place, a cancellation fee may be charged under the conditions set by the agent and the fare used. It is in the passenger's interest to be informed about the terms of the fare before issuing the ticket.

2.4.5 Reconfirmation (reconfirmation) of the site

The carrier has the right to require a reconfirmation of the place on the designated routes. If the passenger fails to do so within a specified time, the carrier has the right to cancel the booked seat.

2.5 Obligations of air passengers

2.5.1 Before the ticket is purchased and prior to boarding the passenger, the passenger is required to prove his / her identity and present the relevant travel documents to the agent of the IATA agent or the carrier or state authorities.

2.5.2 When purchasing a ticket, the passenger is required to inform the airline by means of the IATA agent of his / her health problems that could complicate his / her transportation or adversely affect the course of the flight.

2.5.3 Passengers are required to undergo a security check including their registered and unchecked luggage.

2.5.4 In accordance with applicable international regulations, passengers may not carry weapons, ammunition, knives, toys with real attack weapons (eg pistols, grenades) and all other items of point and severity. These items must be stored only in checked baggage. The carrier waives any responsibility for the detention of these items. Substances of a hazardous nature (explosives and ammunition, combustibles, corrosives, compressed gases, poisons or toxic and infectious materials, oxidizing substances, radioactive material, magnetic material and other dangerous goods) can only be transported under specific transport conditions. 

2.5.5 Passengers are required to exercise caution in the reasonableness of the air traffic and to observe the instructions of the carrier, in particular when:

• clearance, collection and movement in passenger areas,
• getting in and out of   aircraft,
• stowing garments and unchecked (cabin) luggage on an aircraft.

2.5.6 Passengers are obliged to refrain from acts that could jeopardize the safety and fluency of air traffic, disturb or harass other passengers or cause their complaints, impede the proper performance of the carrier's obligations, damage the property of the carrier or passengers, refrain from excessive use of alcohol board the aircraft.

2.5.7 The Passenger shall also be obliged:

• Observe all carrier safety practices and safety practices arising from EU directives.  
• Learn about possible forms of handling and fees associated with them
• Get in charge and comply with all required formalities and handling procedures in good time, but no later than the time specified by the carrier. Passengers will request this information with their IATA Agent for their own interest.
• At the request of the carrier's operator or upon instructions from the light panel, the safety belts should be fastened during take-off and landing, or during flight.
• At the request of the carrier's operator, move it to the designated seat if it is necessary for operational reasons.
• Obey the smoking ban on board all aircraft. A breach of a ban may be punishable under the applicable terms of the airline.
• In flight, do not use personal electronic devices and equipment that are transported by the carrier, which by their operation may adversely affect the functions and operation of electronic aircraft devices and equipment. Violation of this prohibition may be punishable under the applicable terms of the airline.
• In case of damage to his / her health during flight, he / she must undergo the necessary first aid, communicate the requested personal and health data to the crew and undergo a subsequent medical examination.
• To compensate the carrier for any loss or damage caused by or caused by inappropriate behavior (eg damage to the interior of the aircraft, illegal transport of dangerous animals, goods, etc.).
• In flight, he / she is required to comply with the instructions of the commander (captain) of the aircraft and the cabin crew.
• Prescribed security screening by state authorities or accredited organizations.
• Customize your outfit and outfits to suit the standard of air transport.

2.6 Obligations of the air carrier

2.6.1 The Carrier is obliged to ensure that passengers are familiar with the location and method of use:

• safety belts,
• emergency exits and equipment intended for common use,
• life jackets and oxygen appliances when these are required for use by passengers,
• other emergency equipment designed for individual use.

2.6.2 Passengers must be made aware of the prohibition of smoking and the use of electronic devices on board an aircraft, the breach of which may be punishable under the applicable conditions of the airline.

2.6.3 If necessary, the carrier shall be instructed to instruct passengers on emergency procedures appropriate to the situation.

2.6.4 The carrier shall ensure that passengers can be fastened to the seat belt during take-off, landing, turbulence and at any time upon the commander's request (captain) and instruct the passenger to store his / her items on the aircraft.

2.7 Refusal and exclusion of trafficked persons

2.7.1 General provisions

The carrier may refuse to transport the passenger:

• if the carrier's regulations require flights,
• if the passenger violates the regulations in force in the country of departure, arrival or overflight,
• if a passenger is suffering from a communicable disease that is subject to mandatory reporting, suffers from a serious illness whose sudden manifestations could be detrimental to the safety of passengers and flight or if the passenger can not care for himself or herself and does not accompany him for his or her physical or mental state, who will provide him with the necessary care,
• if it violates its transport safety or public order or if it is not properly dressed,
• any breach of any of the obligations set forth in the point 2.6, in particular with regard to the safety of air transport.

2.7.2 Compensation of the passenger

To a passenger who has been refused or excluded from transportation pursuant to paragraph 2.7.1. Of the preceding clause, either the fare or the proportion of the non-flight part of the flight is returned or the alternative is offered by another aircraft or other mode of transport. If the passenger is excluded from the transport for other reasons, the fee under paragraph 2.4.4 of these Conditions shall be deducted from the refund for unspent traffic.

2.8 Conditional admission for the transport of persons and escorts of children

2.8.1 Conditional admission to transport

Passenger transport which, due to his physical, mental or age, would be a threat to health or other damage to air transport shall be provided on condition that the carrier is not liable for any personal injury, illness or other injury, including death of the passenger, on matters that the passenger has in himself, if such damage or damage results in a connection or as a result of transport.

When transporting a sick passenger and pregnant women (but not until the end of the 34th week of pregnancy), a doctor's confirmation must be provided on the prescribed form that the passenger is capable of air transport. The passenger is required to pick up the form when buying a ticket. Transport of pregnant women from the 34th week of pregnancy is at the risk of a woman and child and the air carrier waives any responsibility. For safety reasons, the carrier has the right to refuse to escort the unaccompanied passanger of a physically or mentally handicapped passenger. A sick passenger must have a doctor's confirmation that he or she is capable of air travel when purchasing a ticket on the prescribed form. In the event of a sudden death of the passenger in flight, his remains will be unloaded from the aircraft at the nearest airport and will be forwarded to the competent local authorities for further investigation and ordering of the spare transport.

2.8.2 The conditions of transport of children shall be governed by the conditions of the carrier.

2.8.3 The detailed conditions of transport of the above categories of passengers shall be communicated by the IATA agent.

2.9 Baggage

2.9.1 General provisions

Baggage is transported as registered and unregistered. Passengers have the right to baggage free of charge in accordance with other provisions of these Terms.

2.9.2 Checked baggage

The dimensions and weight of authorized luggage are governed by the conditions of the operating carrier. Carriers may charge charges for each luggage. Information about the weight limit distributed by the carrier ( Electronic Ticket Receipt) is not binding on the carrier.   This information is checked by the passenger at the IATA agent or on the carrier's website.   As checked baggage, well-locked and locked suitcases or other rigid lockable luggage are accepted for transport. With the carrier's consent, other items may also be taken over to transport. For non-standard luggage (see paragraph 2.9.4 below) an additional service fee may be charged.

For luggage that the passenger handed over to the carrier for transportation (registered luggage), the passenger shall be issued with the luggage tag, which the passenger is obliged to keep for any claim, as a receipt. The registered luggage can also be transported in suitable packages of food and small live animals according to the internal regulations of the carrier. Every baggage must be provided outside and outside the name of the passenger and his contact address at the place of stay (eg hotel name and address, permanent address, etc.) before being accepted for carriage. The name given on the name tag must agree with the name on the ticket and on the travel document. Baggage, including luggage with a zipper closure, must be locked to prevent them from opening during transport. The carrier is not responsible for the luggage that was not picked up immediately after arrival.

The checked baggage is transported in the cargo area of ​​the aircraft and is usually carried by the same aircraft as a passenger. If such transport is not possible, it will be carried out with the closest possible connection. Carriage of baggage and items that could jeopardize the safety of the flight, persons or property and baggage and items that could be easily damaged in the air transport or whose packaging is inadequate may be refused by the carrier before departure or at any time during the journey.

2.9.3 Unchecked luggage (cabin baggage)

The dimensions and weight of authorized luggage are governed by the conditions of the operating carrier. Carriers may charge charges for each luggage. Information about the weight limit distributed by the carrier ( Electronic Ticket Receipt) is not binding on the carrier.   This information is checked by the passenger at the IATA agent or on the carrier's website.   Cabin baggage for both weight and piece systems can have a maximum length of 56 cm, a maximum width of 45 cm and a maximum depth of 25 cm, but the sum of all three dimensions can be a maximum of 115 cm. Passengers may carry only 1 piece of cabin baggage weighing a maximum of 5 kg, unless otherwise specified by the carrier. The carrier is entitled to check the weight and dimensions of the luggage.

Passengers can carry the items listed below for personal use, which are carried by the passengers themselves and care for themselves, but they are subject to the conditions of the carrier and must be checked before the departure by either the IATA agent or on the web carrier's website:

• small ladies handbag,
• coat, scarf or blanket,
• umbrella or walking stick,
• camera or video camera or binocular or small personal computer or mobile phone,
• baby basket and baby food for a flight,
• crutches and orthopedic devices for disabled passengers.

A fully foldable wheelchair for the disabled is also provided free of charge, which is stored for the space of the aircraft in the cargo area.

2.9.4 Special types of luggage

Only with the prior consent of the carrier and under the conditions specified by the carrier may be transported:

• sports gear or other non-standard or oversized luggage,
• live animals only to those places where permitted by applicable regulations.

Some animals may be transported at the appropriate charge in the passenger cabin or as checked baggage in the luggage compartment of the aircraft in a sufficiently large and strong box with a watertight bottom. In the passenger cabin, small animals may be transported in a can of maximum dimensions not exceeding 48 cm in length, 32 cm in width and 29 cm in height. The total weight of the can with the animal must not exceed 8 kilograms. In addition, a blind dog can be transported free of charge in the cabin of the aircraft, if accompanied by a blind, deaf or otherwise disabled person and a dog designed to save lives. These dogs must be fitted with a harness, a guide, a training certificate and the required documentation, and a muzzle for the dog for use when necessary.

Carriage of weapons and ammunition

Weapons of all kinds may be accepted for air travel only to those places where permitted by applicable regulations. They must be unloaded and located only in the cargo compartment.Ammunition, which is an explosive nature, is among the so-called dangerous goods and can only be transported as air cargo under the conditions for transporting dangerous goods. 

The transport of diplomatic luggage is authorized by diplomatic couriers in the passenger cabin. 

2.9.5 Carriage of excess baggage

When using a so-called piece baggage system to / from the US, US territories, and Canada, a fixed fee per destination is payable for each piece of luggage in addition or overweight or luggage weight.

Baggage on other lines which have a weight greater than that allowed for luggage (surcharges) will be transported according to the capacities of the carrier and will be charged according to the weight at a rate of 1 kg based on the carrier's tariff. 

2.9.6 Baggage check

In the presence of the passenger, the carrier may be convinced of the contents of his luggage. If the passenger is not present, the carrier is entitled, in the presence of at least one witness who is not a carrier, to open the baggage of the passenger if it considers that it contains items excluded from the carriage or whose carriage requires a special regime.

2.9.7 Unaccompanied baggage

The carriage of unaccompanied baggage is governed by the specific regulations of the carrier.

2.9.8 Baggage of declared value

Passengers have the possibility to declare the value of the checked baggage higher than the value of the air carrier's liability, provided that the carrier is charged with the tariff conditions.

2.9.9 Issuance of checked baggage

• Passengers are required to pick up their luggage immediately after arrival.
• To pick up the luggage, the luggage holder and the trunk luggage tag may be picked up. The carrier is not obliged to determine if the luggage holder and the luggage tag trailer are authorized to take over the luggage and are not liable for the loss, damage or other expense incurred by the passenger in this connection.
• Damage, failure or loss of luggage must be reported immediately upon receipt of the luggage to the carrier who is obliged to write the entry. Otherwise, it is assumed that the luggage has been issued in good order.
• Upon later reporting, the passenger must prove the causal link between the reported damage and the relevant traffic.

2.9.10 Dimensions and weight

The dimensions and weight of authorized luggage are governed by the conditions of the operating carrier. Carriers may charge charges for each luggage. Information about the weight limit on the ticket distributed by the carrier ( Electronic Ticket Receipt) is not obligatory for carriers. This information passengers check with the IATA Agent or on the website of the carrier. 

2.10 Timetable

2.10.1 Timetable

The carrier will make a maximum effort to undertake the carriage of passengers and their baggage in accordance with the timetable, in effect on the day of the flight. Schedules are subject to change without notice. The carrier is not liable for any indirect or consequential damages.

2.10.2 Irregularities in air transport

If there is a regular carrier's flight has been delayed, canceled, or if the carrier is unable to provide previously confirmed space and the passenger can not be transported to the final destination, or misses a connecting flight with confirmed reservation, the carrier shall, in accordance with Regulation No. 261 / 2004 current version can be found here , either:

• Due to serious reasons beyond the carrier (due to the so-called. "Force majeure", eg. Weather conditions, technical reasons not caused by the carrier, war, strike organizations providing services to carriers, etc.), The carrier may years postpone, delay, cancel, terminate, divert, change the type of aircraft or to be represented by another carrier, without that flowed from his other responsibilities, in addition to the obligation to provide services other aircraft or other means of transport or return fare.
• If the flight is delayed, delayed, canceled or changed the aircraft type due to circumstances that are caused by the carrier, and the carrier is not able to provide previously confirmed space, passengers can get off at a predetermined location or the final destination, or if the circumstances causing the passengers misses a booked connection, the carrier must either:
  • regular passenger transport line where the vacancy, or
  • reroute the passenger to the destination indicated on the ticket or applicable portion scheduled flights or scheduled service of another carrier, or provides surface carriage. If the amount of the fare, payment for excess baggage and other services associated with the change of routes exceeds the paid ticket or part of it, not the carrier from the passenger require additional fare or other fees and pay traveler difference if the fare and charges for the altered route will be lower, or
  • Refund in accordance with the provisions of Section 2.11 hereof and will no longer have to the passenger any additional obligations,
  • provide passengers with confirmed reservations who was not admitted to transport due to lack of capacity in an airplane, the relevant regulations stipulated compensation carrier. 
• The carrier is not liable for errors and omissions in timetables or other information given by employees or agents of the carrier about the dates and times of departure and arrival and aircraft operation, except in cases where the carrier is aware that his act or omission occurs probable damage.

We recommend that you keep your boarding passes for proof of any subsequent requests.

2.11 Refund

2.11.1 General provisions

Refund or reimbursement is subject to these conditions of carriage and tariff conditions valid fare at the time of ticket purchase. Refunds are made only by the carrier that issued the ticket or agent who is authorized to do so. Passengers are required to be in their own interest about the conditions before buying fare flights. All refunds will be respected payment method. IATA Agent may require that the person requesting a refund to submit a written request.

If the carrier can not meet the conditions of carriage according to the contract or when a passenger requests a change in any of the conditions of transport, IATA agent is entitled under the agreement with the carrier to provide a refund for an unused ticket or portion thereof. The refund will be paid to the eligible person only submit to the carrier the ticket with unused flight coupons, passenger coupon, respectively. and boarding pass. The carrier provided by IATA agent refund either the person named on the ticket, or the person who paid for the ticket upon presentation of satisfactory proof.

A refund, given to the person who submitted the receipt and unused flight coupons within the meaning of the above provisions, is considered a proper refund and discharges the IATA Agent from any liability and any further claims for reimbursement.

2.11.2 Refund for reasons not attributable to passengers

If passengers can not embark on a journey for which he purchased a ticket, for reasons that are attributable to the carrier, the carrier will refund fare to the passenger irrespective of conditions of purchased fare.

Repayment is done:

• If the trip was not implemented at all, return fare in full,
• if it has been made part of the path, it returns an aliquot part of the fare per flight segment from where the flight was canceled to a destination which is specified on the ticket. (Maximum value can return one-way fare for annulment road segment).

2.11.3 Refund at the request of the passenger

If the passenger requests a refund for reasons other than those referred to in paragraph 2.11.2 or asking for a replacement ticket or other document, the IATA Agent shall be entitled to select a cancellation fee (handling fee IATA agent) and cancellation fees under the terms of tariff charges, including cancellation of airport taxes (e.g. fuel tax). Handling fee (charged IATA Agent) represents the average cost associated with exposure and bookings, postal and telecommunication charges and expenses for accounting operations associated with it. Refund is performed according to the following principles:

• In the case of an application for a refund of the fare for a ticket, which will implement any part of the traffic will return the full amount paid for the service, minus the handling fee and any cancellation fee according to the tariff conditions including cancellation fee of airport taxes.
• In the case of refunding a ticket for the fare that has been flipped in part, will be refunded the amount corresponding to the difference between the fare paid and the fare for the transportation has been completed if the carrier is not specified otherwise. The difference is also deducted a handling fee and any cancellation fee according to the tariff conditions including cancellation fee of airport taxes.
• Applying the cancellation policy for additional services:
  • purchase additional baggage - irreversible (when ordering online section My luggage) 
  • purchase of specific seats to ticket - irreversible (when ordering online premium services section during flight - select preferred seats) 
  • purchase refreshments on board - irreversible (when ordering online premium services section during flight - What would you like to eat on board)
  • Travel insurance - the terms of service here .  
  • GO parking - the terms of service here .
  • travel assistant to the terms of service here .
  • BRONZE Meet & Greet irreversible (when ordering online section supplementary service - BRONZE Meet & Greet)
  • SILVER Meet & Greet irreversible (when ordering online supplementary service sector SILVER Meet & Greet)
  • Lounge Menzies Aviation airport Vaclav Havel in Prague - irreversible (when ordering online section supplementary service - Menzies Aviation Lounge in Terminal). 

2.11.4 Refund of lost or stolen tickets

In case of loss, theft or counterfeiting flights may IATA agent based on proof of loss, give the refund less the corresponding charges on the following conditions:

• In the case that the lost ticket or its portion has not been previously used, refunded or issued as a duplicate.
• The person to whom the refund is given signs IATA Agent statement that he repay the amount refunded if the ticket or its portion is used by another person or another person refunded.

2.11.5 Deadline for submission

Request a refund of a lost, unused or partly used document or portion thereof must be submitted within 30 days after the document expires.

2.11.6 Right to refuse refund

IATA Agent may refuse a refund:

•     After the document, and the deadline for submission of the application,
•     If a return ticket was the condition of entry into the country,
•     If the document is in the database of suspect documents.

2.11.7 Currency

All refunds are subject to regulations of the country where the ticket was purchased, or where there is a refund. Therefore refunds will be in the currency in which it was paid, or if it is in accordance with the foreign exchange regulations in the currency of the country where the refund.

2.11.8 Method of payment

Refund takes place within 30 days of submission of the application to the account from which the fare paid by or on behalf of that applies to credit card, which was the fare paid or postal order, if the fare paid in cash and on address of the fare paid.

2.11.9 "Low cost"

In the case of payment and booking flights with the carrier marked with the symbol "low cost" refund conditions are governed by the terms of the carrier. Any refund request must be made in accordance with the terms and time refund of the carrier while in the time range of 8.00 -18.00 only weekday email letuska@letuska.cz . For applications submitted in time -8.00 18.00, on weekends and holidays it is not possible to apply a refund even if conditions allow carriers. Acceptance of an application for refund is confirmed by the sender of the email letuska@letuska.cztime sending email is the time of receiving the request for reimbursement "Lowcost" shipper.               

2.12 Travel essentials

2.12.1 Passports, visas and other documents

• Passengers are required to obtain all the documents and meet all the conditions for entry and exit from the country, required by the authorities of the country of departure, transit, transfer or arrival.
• IATA agent is not liable for damages or expenses, which the passenger incurred due to non compliance with those obligations.
• IATA Agent is authorized to check all travel documents and formalities.
• If you apply for a visa, make sure the correct completion of the form. To avoid complications, use the services of our visa office.  

2.12.2 Visa services

Asiana within its travel also provides visa services. This service is to provide information on the conditions for granting visas to that country, assistance in completing the application and submission of documents for visa at the appropriate consulate. 

Every sovereign state is governed by its own rules for issuing visas to citizens of foreign countries. These rules must be respected. It should also be noted that visa is no legal entitlement, even after paying the fee. These fees may be relevant embassies to change without notice and always pay a fee current on the date of submission of the application to the consular department. Visa may be refused without justification or delayed its release. It may also happen that even with a valid visa passengers not admitted to the territory of a foreign state's foreign police. Legal right to enter the territory of a foreign state does not exist.

These reality shows so that a client who turns to our company with requests for visa services, calculated risks that may arise and the possible refusal of visas which ASIANA or other entity in the Czech Republic has no control.

Also note that after submitting the documents to the appropriate embassy is not possible to change the date of the visa, type of visa, etc. for processing. It is only possible to cancel the visa processing and no refund of funds.

To change the conditions of entry into the country (including VWP) can occur at any time without prior notice. Asiana for that fact can not be held responsible. 

Transportation documents: the majority of requests to a visa is required to physically submit passport, the visa can be delivered personally departments, private courier or through the Czech Post. In the same way can be ordered in ASIAN and reverse pickup waist. In these cases ASIANA not responsible for the quality and reliability of the services ordered by the Czech Post. 

2.12.3 Refusal of entry and deportation

The passenger shall pay the applicable fare if the carrier is the decision of the competent authority to return the passenger to his place of original departure point or elsewhere. The carrier may be used to settle such fare as yet unused transport documents. The fare collected for carriage to the place where he was refused entry into the country or deportation of the passenger carrier will not be refunded.

2.12.4 Reimbursement of the cost carrier

Passengers are required to pay on demand all costs incurred by failed to meet the required administrative travel formalities required in the country of departure, transit, transfer or arrival.

2.12.5 Customs inspection

Passengers are required to attend the inspection of checked or unchecked baggage carried out by customs or other authorities. The carrier is not liable for any damage or loss suffered by the passenger failure to comply with this condition.

3 Common provisions and the liability of air carriers in air transport of passengers and baggage

3.1 Transportation performed by several successive carriers

Air transport to be performed by several carriers on a single ticket or with the tickets issued in connection is regarded as a single operation. If the traffic carried by several successive carriers, each carrier who accepts passengers, luggage or goods, considered a contractual party of carriage according to valid international conventions.

In this Passengers or their representatives claim only against the carrier who performed the carriage during which the event giving rise to compensation, except where the first carrier takes the express agreement responsibility for the entire trip. In the case of baggage or goods may passenger or consignor claim with the first carrier, and the passenger or consignee, due for release baggage or cargo can claim with the last carrier, and further, each of them can claim against the carrier who performed the carriage where there was destruction, loss or damage to baggage or cargo, or delays. These carriers are jointly and severally liable to the passenger, sender or recipient.

3.2 Liability of the carrier

3.2.1 General liability of the carrier shall be governed:

• Air carrier liability in international air transport governed by the Convention for the Unification of Certain Rules for International Carriage by Air dated 28 May 1999 (ie. The Montreal Convention), as well as the European Parliament and of the Council of the European Union no. 2027/97, ​​as amended by Regulation No. 889/2002 of 13 May 2002, which is based on the Montreal Convention and applies to both international and domestic air transport.
• The carrier is liable up to the amount of actual damage, however to the limit of its liability. The carrier is not liable for indirect or consequential damages or for loss of profits.
• Limitation of liability applies to all employees, agents and representatives of the carrier.

3.2.2 limitation of liability

• In case of death or injury of a passenger at an accident carrier no financial liability limit. For damages up to 100.000, - SDR (approximately 123,000, - EUR or its equivalent in local currency) carrier will not protest against proved liability claims. On the compensation requirement is higher than 100,000 - SDR, the carrier reserves all defense and the right to prove that it was not negligence or other fault on the carrier.
• In case of death or injury of a passenger carrier will provide the authorized person deposit at least EUR 16.000, - SDR (approximately 20.000, - EUR or its equivalent in local currency), to cover immediate financial needs. The deposit will be provided within 15 days from the person entitled to compensation. The advance payment does not return the carrier's liability in the case of further payments it is considered a part of them. The advance payment is not refundable carrier, unless the carrier proves that the damage was caused by the negligence, omission or other improper action of the passenger to whom the payment relates, or if the advance payment received person to do according to the law is not justified.
• In case of delay in passenger carriage, the carrier is responsible for damage up to 4,150 - SDR (approximately 5,100 - EUR or its equivalent in local currency), except when the carrier took all adequate measures in order to prevent the damage or when it was not possible to take such measures.
• In the event of a delay in a baggage carrier is responsible for damage up to 1,000 - SDR (approximately 1,230 - EUR or its equivalent in local currency) per passenger, except when the carrier took all adequate measures in order to prevent the damage or when it was impossible to take such measures.
• In the case of destruction, loss or damage to checked or cabin baggage the carrier is responsible for damage up to 1,000 - SDR (approximately 1,230 - EUR or its equivalent in local currency) per passenger, except in cases of normal wear and in cases where the baggage ago the journey is damaged or faulty.
• The above financial limit for baggage up to 1,000 - SDR applies to both checked and cabin baggage together with respect to presented receipts.

3.2.3 Liability

The carrier is responsible for damages caused on its flights. Carrier that issued the ticket or checked baggage for a flight of another carrier only acts as his agent. Passengers have the right to pursue their claims in the event of baggage towards the first or last carrier. The carrier is not liable for damage to passenger baggage, which was caused by the contents of the luggage.

The carrier is not liable for damage to cabin baggage and other items that are in the passenger's care, unless the damage was caused by the carrier or the passenger could not take care of your baggage. However, if the damage was caused jointly by the passenger, the passenger's responsibility and carriers pro rata to their participation on the damage.

The carrier is not liable for any damage, loss or damage caused by natural causes, death of animals or animal behavior such as biting, kicking, stabbing or suffocation, or faulty animal crate or inability of the animal to cope mentally with different conditions of air transport .

In the event that a passenger whose age or mental or physical condition is such that he can cause any danger or risk carrier is not responsible for any illness, injury or disability or death that may be attributable to such condition or for the aggravation of such state.

3.3 Method and deadlines claims

3.3.1 damage to health, unchecked baggage and other personal property is the passenger shall immediately notify the carrier, which make a written statement. When damage is reported later, the passenger must prove causal connection between the reported damage and the corresponding carriage. If a serious injury, the carrier shall report it itself.

3.3.2 The damage to checked baggage, the passenger must complain to the carrier immediately, but no later than 7 days. Damage to cargo, it is necessary to claim immediately, but not later than 14 days from its receipt. Claims of responsibility for the delay must be made in writing within 21 days from the date on which the luggage or goods have been issued. When non-delivery of goods, it is necessary to file a complaint within 120 days from the date of issuance of the air waybill.

3.3.3 A claim for damages expires after 2 years from the date of arrival at destination or from the date on which the aircraft ought to have arrived or from the end of the movement.

3.4 Limitation of scope

3.4.1 Travel documents of airlines that do not have representation in the Czech Republic IATA or not an agreement on recognition is represented by the carrier can not be issued through an IATA agent in the Czech Republic, but only through the airline at the point of action. IATA Agent may request printed copy of the client booking and ensure its failure to cancel the moment of issuing the ticket in a secure carrier or delivery flights mail (well in advance dependent on the location of the dealership airlines). The human operator verifies and confirms every reservation for issuing tickets.

3.4.2 ASIANA not liable for airlines published fares, which can not be used for reasons outside the scope of Asiana.

3.5 The validity and effectiveness

These conditions come into effect 1. 6. 2015 and are available for inspection in all premises ASIANA al. s ro These terms supersede the terms of the applicable 1. 6. 2014.

Rights of air passengers 

Price Fees